Contact Us
The Municipality of Strathroy-Caradoc is committed to ensuring municipal services are accessible to everyone, and is actively working toward that goal. We strive to meet or exceed the standards set by the Accessibility for Ontarians with Disabilities Act (AODA), which are rules established by the Ontario government to help businesses and organizations identify, remove, and prevent barriers to accessibility.
The Municipality of Strathroy-Caradoc adopted Policy and Procedures for Accessibility Standards for Customer Service [PDF (203 kB)] in 2009. This document guides the municipality and its staff in delivering services, and is required training for employees assisting the public.
Accessible formats and communication supports are available upon request.
| Service Disruptions |
|
January 9, 2025 - The lower-level public washrooms at the Municipal Office, located next to the Customer Service Entrance, will be temporarily closed for 4 to 6 weeks, beginning Monday, January 13, 2025. These washrooms will undergo renovations to enhance accessibility and compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
Any disruption in service at a municipal facility will be posted:
|
| Customer Feedback Process |
|
Municipal staff strive to improve accessibility for customers with disabilities. Comments, questions, and suggestions about the provision of our goods and services to people with disabilities are welcome. Please contact the Legal & Legislative Services Department:
A response to your feedback will be provided within five (5) business days of receipt. |
| Accessibility Policies, Plans, and Procedures |
The following documents are provided as required under Regulation 429/07. If you require any document in an alternative format, please contact the Legal & Legislative Services Department by any of the methods outlined on the Customer Feedback Process (above).
|
| Accessibility Compliance Reports |
|
| Links |
The Municipality is committed to an inclusive work place in all aspects of employment activities, including recruitment, selection, orientation, working conditions, career development/advancement, and performance management.
As an employer, the Municipality strives to ensure that current and potential employees with disabilities are accommodated so they may fully participate in all aspects of recruitment and employment.
The Municipality of Strathroy-Caradoc will strive to ensure that its official municipal websites and web content conform to the Accessibility for Ontarians with Disabilities Act (AODA), 2005, which calls for accessibility levels according to the World Wide Consortium Web Content Accessibility Guidelines (WCAG) 2.0, Level A, at a minimum. To illustrate the municipality's commitment to a high level of website accessibility as quickly as possible, the websites conform to the WCAG 2.0 Level AA, well ahead of the January 1, 2021, date required by AODA regulations. Except where meeting this requirement is not practicable, this conformity applies to the websites, web content and web-based applications that are controlled directly or through a contractual relationship that allows for the modification of the product and web content.
Documents (PDF, Microsoft Word, Microsoft PowerPoint) dated Jan. 1, 2012, or later will be posted to the website as AODA compliant. The AODA regulations require that all documents on the website be AODA compliant by January 1, 2014.
Historical Documents (PDF, Scans, Microsoft Word, and Microsoft PowerPoint) dated prior to Dec. 31, 2011: Every effort will be made to make the document available and AODA-compliant. If a document provided on the website contains elements that are inaccessible, an alternative method will be provided. In this event, please contact Strathroy-Caradoc's Legal & Legislative Services Department via the Customer Feedback Process.
