Contact Us
Trying to set up to pay your water bill via online banking?
The name of the vendor differs by financial institution, but the name
should include “Strathroy” and “Utilities” or “Utility” or “Util”. When
entering your account number (starts with a 4), use all 10 digits and
remove the decimal point.
Service Disruption - Canada Post Work Stoppage: As of November 15, 2024, the Canadian Union of Postal Workers have commenced a work stoppage. Throughout the stoppage, mail delivery to and from the Municipality of Strathroy-Caradoc is expected to be significantly delayed and/or stopped completely.
The Municipality reminds residents that they are responsible for paying water utility and property tax bills on time, even if they do not receive them in the mail. Payments not received on time will be subject to penalties and interest. If you need your balance, please call the Municipality at 519-245-1070 or email billing@strathroy-caradoc.ca for water utility inquiries or taxes@strathroy-caradoc.ca for property tax inquiries. If you call in and get sent to voicemail, please leave a message with your name, phone number, and street address so that staff can return your call. If you would like to receive your water bill by email instead of traditional mail, please email billing@strathroy-caradoc.ca requesting the change.
Water and Wastewater
The Municipality of Strathroy-Caradoc provides water and wastewater services to residents in Strathroy, Mount Brydges, and a small portion of Adelaide-Metcalfe. Water services are provided to residents in Campbellvale and Delaware West.
Utility Bills (Water and Wastewater Only)
The Municipality of Strathroy-Caradoc issues utility bills every two months: February, April, June, August, October and December. Each bill is due on the 15th of the next month in which it is issued.
Note: If you have not received your utility bill or have misplaced your bill contact the Municipality by email at billing@strathroy-caradoc.ca or by phone at (519) 245-1105 ext. 224. Failure to receive a utility bill does not excuse the property owner from paying the utilities by the due date.
The Municipality has a number of options available to our customers for payment. Payment must be received at the Municipality by the due date to avoid penalty.
Pre-Authorized Payment Plan
Two options are available for pre-authorized payments:
Please fill out the Pre-Authorized Payment Plan Form and attach a copy of a void cheque or a direct deposit form. The completed form and cheque may be dropped off at our office, emailed to billing@strathroy-caradoc.ca, or mailed to:
The Municipality of Strathroy-Caradoc - Utility Billing
52 Frank Street
Strathroy ON
N7G 2R4
Please note monthly PAP is re-calculated twice per year in January and July. The full balance of the account will be deducted on January 15 along with the regular monthly payment.
Telephone/Internet Banking
Most financial institutions offer “Strathroy-Caradoc - Utilities” as one of their payees (note the name may change based on your financial institution, also note payments made to property tax accounts will be considered payments of property taxes and will not be applied against utility balances outstanding). Payments may be made using the 10-digit utility account number listed on your utility bill. When using telephone or internet banking, please allow for processing time (normally 2 - 5 business days) to ensure your payment is received by the Municipality on or before the due date to avoid penalty charges.
By Mail
Cheques can be mailed with the required payment stub to:
The Municipality of Strathroy-Caradoc – Utility Billing
52 Frank Street
Strathroy, ON
N7G 2R4
Please allow sufficient time for the payment to reach the municipality on or before the due date to avoid penalty charges.
In Person
Payments can be made at the Municipal Office located at 52 Frank Street Strathroy, Ontario between the hours of 9:00 a.m. - 4:00 p.m., Monday to Friday. Payment methods accepted are cash, cheque, debit and credit.
Late Payments
Late payments will be subject to a penalty of 1.5% per month calculated on the first day of default. Additional late payment charges will be charged at 1.5% of the balance outstanding for each additional month. Penalty is deducted first from all payments made and the balance, if any, will be applied to the oldest outstanding balance first.
Overdue account balances may be transferred to the property tax roll and will incur a fee of $50.00.
NSF Cheques
Cheques not honoured by your bank may result in a charge of $45.00 as well as late payment fees being added to your account dependent on payment history.
Moving?
Please notify the Municipality in advance of any move by emailing billing@strathroy-caradoc.ca or by calling (519) 245-1105 ext. 224. The final bill from your last regular reading date to the final reading date will be mailed or emailed to you at the forwarding address provided. Failure to receive a utility bill does not exempt you from the payment of utilities, nor penalty and interest.
If you receive a utility bill for a property you no longer own, please contact the municipality by emailing billing@strathroy-caradoc.ca or by phone at (519) 245-1105 ext. 224.
| Why is my water bill higher than normal? |
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Your water bill is likely higher due to an increase in water usage. Your water usage may increase for many reasons:
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| How to detect a running or leaky toilet |
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Toilets are commonly responsible for water leaks. The dye test process could help you determine if a toilet could be the source:
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| Reading a water meter to detect a water leak |
If the indicator is turning, moving, or shaking, that is another indication that water is flowing through your meter and you may have a leak. |
Hydro & Gas
Hydro service for the settlement areas of Strathroy and Mount Brydges is provided by Entegrus. Other areas of the Municipality are served by Hydro One. Gas distribution services are provided by Enbridge Gas.
