Utility Billing

Trying to set up to pay your water bill via online banking? 
The name of the vendor differs by financial institution, but the name
should include “Strathroy” and “Utilities” or “Utility” or “Util”. When
entering your account number (starts with a 4), use all 10 digits and
remove the decimal point.

Water and Wastewater

The Municipality of Strathroy-Caradoc provides water and wastewater services to residents in Strathroy, Mount Brydges, and a small portion of Adelaide-Metcalfe. Water services are provided to residents in Campbellvale and Delaware West.

• View Water and Sewer Rates and Additional Documents

Utility Bills (Water and Wastewater Only)

The Municipality of Strathroy-Caradoc issues utility bills every two months: February, April, June, August, October and December.  Each bill is due on the 15^th of the next month in which it is issued.   

Note: If you have not received your utility bill or have misplaced your bill contact the Municipality by email at billing@strathroy-caradoc.ca or by phone at (519) 245-1105 ext. 224. Failure to receive a utility bill does not excuse the property owner from paying the utilities by the due date.

How to Pay Your Water/Wastewater Utility Bill

The Municipality has a number of options available to our customers for payment. Payment must be received at the Municipality by the due date to avoid penalty.

Pre-Authorized Payment Plan

Two options are available for pre-authorized payments:

1. Budget equal monthly payments - to be withdrawn from your account on the 15th of each month.
2. Due date payments - to have the full amount withdrawn from your account on the bill due date.

Please fill out the Pre-Authorized Payment Plan Form and attach a copy of a void cheque or a direct deposit form. The completed form and cheque may be dropped off at our office, emailed to billing@strathroy-caradoc.ca, or mailed to:

The Municipality of Strathroy-Caradoc - Utility Billing
52 Frank Street
Strathroy ON
N7G 2R4

• Pre-Authorized Utility Billing Payment Plan Form (PDF [158 kb])

Please note monthly PAP is re-calculated twice per year in January and July. The full balance of the account will be deducted on January 15 along with the regular monthly payment.

Telephone/Internet Banking

Most financial institutions offer “Strathroy-Caradoc - Utilities” as one of their payees (note the name may change based on your financial institution, also note payments made to property tax accounts will be considered payments of property taxes and will not be applied against utility balances outstanding). Payments may be made using the 10-digit utility account number listed on your utility bill. When using telephone or internet banking, please allow for processing time (normally 2 - 5 business days) to ensure your payment is received by the Municipality on or before the due date to avoid penalty charges. 

By Mail

Cheques can be mailed with the required payment stub to:

The Municipality of Strathroy-Caradoc – Utility Billing
52 Frank Street
Strathroy, ON
N7G 2R4

Please allow sufficient time for the payment to reach the municipality on or before the due date to avoid penalty charges.

In Person

Payments can be made at the Municipal Office located at 52 Frank Street Strathroy, Ontario between the hours of 9:00 a.m. - 4:00 p.m., Monday to Friday. Payment methods accepted are cash, cheque, debit and credit.

Late Payments

Late payments will be subject to a penalty of 1.5% per month calculated on the first day of default. Additional late payment charges will be charged at 1.5% of the balance outstanding for each additional month. Penalty is deducted first from all payments made and the balance, if any, will be applied to the oldest outstanding balance first.

Overdue account balances may be transferred to your Property Tax Bill.

NSF Cheques

Cheques not honoured by your bank may result in a charge of $40.06 as well as late payment fees being added to your account dependent on payment history.