Service SC
Welcome to ServiceSC
Service SC is your starting point for finding the information, services and support you need. Whether you’re a resident, visitor or business owner, this page helps connect you with the right resources, information and services, all in one place. Explore the options below to quickly find where you need to go and get the answers you’re looking for.
Need Assistance? Contact our Customer Service Team
Phone: 519-245-1070
Email: general@strathroy-caradoc.ca
Location: (Effective October 5, 2026)137 Frank Street, Strathroy ON N7G 2R8
Hours: Monday to Friday from 8:30am to 4:30pm
Customer Service Is Moving to 137 Frank Street
Opening October 5, 2026
Beginning October 5, 2026, residents are encouraged to visit the Customer Service team at 137 Frank Street, Strathroy for a wide range of municipal services and inquiries.
Whether you need to pay your property taxes or water bill, obtain a marriage license, have a document commissioned, register for a community event, or ask a question about municipal services, the Customer Service team is here to help.
The newly renovated Municipal Service and Community Centre has been designed to better serve the growing needs of Strathroy-Caradoc residents while providing a more accessible, private and welcoming environment for customer service.
Make A Payment
Pay Your Water Bill
The Municipality of Strathroy-Caradoc issues utility bills every two months: February, April, June, August, October and December. Each bill is due on the 15th of the next month in which it is issued.
Report a Problem or Concern
Is your streetlight out? Do you have a dead or dying tree on your boulevard? Are you experiencing issues with an aggressive dog at a leash-free dog park or reporting damage to a park or splash pad? Do you want to report a stray animal, noise complaint or concern with your neighbour's parking or property?
Let us know, and we will investigate and work to resolve your concern.
Problems or concerns with utilities such as gas, hydro, and telecommunications can be reported directly to the utility provider. View a list of utility contact information.
Park Maintenance or Safety Concerns
Report long grass, overflowing garbage, broken glass or other park safety concerns.
File a By-Law Complaint
Report a concern about parking, noise, long grass or weeds, animals, zoning and more.
Roads, Sidewalks, Culverts and Trees
Report a concern about roads, sidewalks, bridges, culverts, trees or catch basins.
Streetlights and Traffic Signs
Report burnt-out or flickering streetlights and damaged, removed or illegible traffic signs.
Recreation and Programs
Active Days 55+ Program
Recreational program for adults 55+, offering a variety of activities for different interests and ability levels. The program promotes physical, cognitive, emotional, and social well-being through engaging and inclusive experiences.
All Ages Recreation Programming
A variety of programs and activities for people of all ages and interests. With new programming introduced each season, there’s always something new to discover, learn, and enjoy together.
Day Camps
Our Day Camps offer children the opportunity to learn, play, explore, and make new friends in a safe and supportive environment. We offer camp options throughout the year, including PA Day Camps, March Break Day Camps, and Summer Day Camps, with activities designed to keep campers active, creative, and connected.
Public Skating & Ice Rentals
Join us for a public skate or rent ice at one of our local arenas.
Museum Strathroy-Caradoc
Museum Strathroy-Caradoc has a wide variety of exhibits and attractions that will capture everyone's imagination.
Aquatics
Aquatics offers seasonal outdoor fun. From swimming lessons and aquafit classes to lane swimming and family-friendly water activities. Enjoy our zero-entry pool, water slide, and welcoming spaces designed for swimmers of all ages and abilities.
Permits
Building Permits
If you are building or renovating on your property, you may need a building permit.
Fire Permits
Open air burns are permitted in rural areas of the Municipality only. No permit is required, but prior authorization is required by the department's dispatch centre.
Information can be obtained and permission granted by calling 519-245-1300 and speaking with Strathroy-Caradoc Fire Dispatch, as well as reading the Open Air Burn By-law
Fireworks Discharge Permit
Apply for a fireworks discharge permit if you plan to set off fireworks on any day other than Victoria Day or Canada Day. (Read the Fireworks By-Law)
Licences
Lottery Licence
You need a lottery licence to run raffles, 50/50 draws, bazaars, bingo games, and more.
Marriage Licence
Complete your marriage licence application online within 90 days of your upcoming wedding.
Planning Applications
Have Your Say
Register as a Delegation
Sign up to speak at Council, General Government Committee, Planning and Development Committee or a Special Committee.
EngageSC
Have your say and stay informed. Share your ideas, questions, and perspectives on issues that matter to you, and learn more about projects and decisions in your community through our online engagement platform.
Customer Feedback Form
We value your feedback. Use this form to share compliments, concerns, complaints, or suggestions about municipal services and your experience in the community. Your feedback helps us identify areas for improvement and continue providing quality services to residents.
Grants
Community Improvement Plan (CIP)
The Municipality offers grant funding to help you upgrade and improve your building.
Progress Through Partnership (PTP) Grant
The PTP initiative is to identify and implement community improvement projects that enhance the quality of life for the residents with an emphasis on support for projects with a cultural focus.
Can I Play Too / Play It Forward
The Municipality supports youth participation in local recreation programs by offering subsidy programs to assist with registration costs.
Tributes
Medal of Distinction
This award program recognizes the important contributions of volunteers in Strathroy-Caradoc.
Information Requests
Freedom of Information Requests
Make a request to access records or have information corrected by filing a Freedom of Information request.
Police Record Checks
In order to obtain a Police Record Check, you MUST be a resident of the Municipality of Strathroy-Caradoc.
Need Assistance? Contact our Customer Service Team
Phone: 519-245-1070
Email: general@strathroy-caradoc.ca
Location: (Effective October 5, 2026) 137 Frank Street, Strathroy ON N7G 2R8
Hours: Monday to Friday from 8:30am to 4:30pm
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